Customer care

Shipping & returns.

A simple framework for delivery, tracking, damaged goods, and returns.

Draft policy: final delivery windows, fees, and return eligibility will be updated after supplier agreements are complete.

Order processing

Orders are routed to an approved fulfillment partner. Tracking details are sent when the carrier accepts the shipment.

Shipping estimates

Estimated delivery dates will appear at checkout. Separate products may arrive in separate packages when fulfilled by different partners.

Damaged or incorrect items

Contact VQ promptly with the order number and photos of the package and product. Eligible claims will be reviewed for replacement or refund.

Returns

Unopened products may be eligible for return under the product-specific policy. Opened supplements and personal-care items may be excluded for safety reasons.